Return & Refund Policy

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Since Rentoza operates on a rental model (not a sale), our return and refund terms are specific to rental products.

Returning a Product

  • To return any rented product, customer must give one month’s written notice in advance (via WhatsApp/call), after completing the minimum locking period of [9/12] months.
  • Returning before the locking period is complete, or without notice, will result in deduction of one month’s rent from the security deposit.

Condition at Return

  • Products must be returned in the same working condition as delivered, considering normal wear and tear.
  • Any physical damage, missing parts, or excessive dirt/stains will result in deduction from the security deposit to cover repair/cleaning costs.

Security Deposit Refund

  • The security deposit will be refunded within [7–10 working days — apna number daal do] of product pickup, after deducting:
    • Any pending/unpaid rent
    • Applicable late fees
    • Damage, cleaning, or missing part charges (if any)
    • Transportation charges for pickup, if applicable

Exchange Policy

  • If a customer wants to exchange a product (e.g., swap a sofa for a different one), transportation charges for exchange/relocation will apply as per current rates.

Faulty Product on Delivery

  • If a product is found faulty or damaged at the time of delivery (not due to customer use), please report it within 24 hours via WhatsApp. We will repair or replace the product free of cost in such cases.

Cancellation Before Delivery

  • If an order is cancelled before delivery, the full security deposit (if paid) will be refunded within [7 working days]. No cancellation charges apply if cancelled before dispatch.

Contact for Returns

For any return, exchange, or refund request, please contact us on WhatsApp: