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Please read these Terms & Conditions carefully before renting any product from Rentoza.

1. Rental Agreement

  • All furniture and appliances are provided purely on a rental basis. Ownership always remains with Rentoza.
  • Minimum locking period is [9/12 months — apna final number daal do]. Renting for less than this period is not allowed without prior agreement.

2. Notice Period

  • A one-month written notice (via WhatsApp/call) is mandatory before returning the product.
  • If the customer vacates or returns the product without giving one month’s prior notice, one month’s rent will be deducted from the deposit.

3. Payment Terms

  • Rent is to be paid monthly in advance, before or on the due date, via UPI/QR code or PhonePe as shown at checkout.
  • A screenshot of the payment/rent transfer is mandatory. Rent will not be considered paid without a valid payment screenshot.
  • A late fee of ₹50/day will apply if rent is not paid after the 5th of the month.

4. Security Deposit

  • A refundable security deposit is required at the time of booking, as mentioned on the product page.
  • The deposit will be refunded after the product is returned in good working condition, minus any applicable deductions (damage, cleaning, pending dues, etc.)

5. Delivery & Pickup

  • Delivery is done free of cost at the time of first booking.
  • Charges are applicable for: one-side transportation (delivery is free, but return pickup may be chargeable), transportation for relocation, or partial return/exchange of items.

6. Maintenance & Repairs

  • Free maintenance is provided only for genuine technical/electronic issues.
  • It may take 8–10 working days to repair any electronic appliance.
  • If the appliance is not repaired within 10 days, the rent for that item will be waived for the affected period.
  • Maintenance charges will apply (not free) in cases such as:
    • A coin or foreign object found inside the washing machine
    • Wiring damaged due to rats/pests
    • Physical damage to furniture or appliances caused by the customer
    • Sofa/furniture returned dirty (cleaning charges applicable)
    • Lost keys (charges applicable for replacement)
    • Adapter required for washing machine installation (chargeable if needed)

7. Customer & Address Change

  • If the customer changes or the product is transferred to a new user, updated ID proof and mobile number of the new customer must be submitted.
  • The original customer remains responsible if new customer details are not updated with us.

8. Complaints & Support

  • All complaints regarding appliances/furniture must be raised via WhatsApp only at [WhatsApp number], for proper tracking and faster resolution.

9. Locking Period & Notice — No Exceptions

  • There is no excuse or exception for the minimum locking period and the one-month notice period, regardless of the reason for early return.

10. Changes to Terms

Rentoza reserves the right to update these Terms & Conditions at any time. Continued use of our services after changes means you accept the updated terms.